US DRIVES Stinks
The 32X USDrives CD-ROM drive that I purchased was inferior and barely lasted 2 months. I sent this letter to them:
| Subject: refund request From: MADwand@earthling.net Date: Thu, 03 Sep 1998 20:25:23 GMT -------- I bought USDrives 32DY IDE (ATAPI) SN5S400139 for $60 on June 15. The guy I had to install it said this brand is known for failure, but as I had already bought it and removed it from the packaging, I had him do it anyway. He installed it the same day, and on August 28 I had to have it removed because it was dead. The store I got it from won't take it back. I wound up paying $92.49 for the tech guy to take your
dead CDROM out and install another brand because I needed
a CDROM in my machine and could not wait for you to send
me another defective one 3 months from now under warranty
service. So at this point I need to be reimbursed for the
$92.49 that it cost me to get back to work. Attached are
the receipts showing my original purchase and the repair
invoice. I would appreciate a check made out for this
amount made out to: |
They wrote back to me and said I had to call the distributor for warranty service:
| Date: Thu, 10 Sep 1998 14:59:00 +0100 Dear enduser, Digital Research is our partner which take care of CompUSA channel. Digital Research will be responsible for the warranty and service for our drives. The number to contact Digital Research is 972-241-0200 press 9. Todd Walch |
I did this and they gave me a RMA# and I will send it in and see what happens. I am sure all they are gonna do is send me another lousy broke-down CD-ROM that wont last 6 months. The $92.49 that I am out is probably a lost cause...
