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| Here's
MORE mail from the guy claiming to be a Customer Service
Team Manager. He's such a perfect example of how Sears treats people I thought I'd give him more room to bring them down. My replies are in blue. Subject: Wow Subject: Re: Wow |
| Subject: Re: Wow Date: Sun, 20 May 2001 16:22:28 -0500 From: "Sears Home-Central" <searshomecentral@hotmail.com> To: <MADwand@MADwand.org> And I see you're still a jerk, who thinks he knows everything and is always right. Unfortunately in this case, you're not right. How is it directed at the right company? Answer this for me. Did you really think that Sears manufactured the part (I hope you answer no to this, or else you're dumber than I thought)? Did the part last longer than Whirlpool's warranty (Sears can only return that part back to Whirlpool as defective within that warranty period)? When you brought this problem up with whirlpool, what did they say? You have failed to mention that in your bitching. And, you are bithing in your website, that's all you do. It's a pretty sad life to be waiting for someone to sell you soemthing defective just so you can bitch and complain to them and put it up on your silly website. Sears did you a favor by replacing the part & coming out to your house to do it, free of charge. Sears wasn't obligated to do that. |
Here's my reply to that.
I had to break his message
down to address all of
his ravings.
| Subject: Re: Wow Date: Tue, 22 May 2001 08:39:59 -0500 From: MADwand@MADwand.org To: Sears Home-Central <searshomecentral@hotmail.com> Sears Home-Central wrote: And I see you're still a jerk, who thinks he knows everything and is always right. Unfortunately in this case, you're not right. How is it directed at the right company? Answer this for me. I need do nothing more than quote what I just wrote since you were more intent on being an ass than on reading: "Sears could have told me from the beginning that the part was available from whirlpool, but in ALL of the times that I have bought this part and complained to them, they never have done that. They represented the part as their own." Did you really think that Sears manufactured the part (I hope you answer no to this, or else you're dumber than I thought)? You're the one making things up. I never said that. Did the part last longer than Whirlpool's warranty (Sears can only return that part back to Whirlpool as defective within that warranty period)? No it did not. As I stated (where you obviously didn't read) in my original reply to you, the part barely lasted 6 months, whereas the warranty from Sears was only 90 days, BUT the warranty from Whirlpool was ONE YEAR. Sears does not give you Whirlpool's warranty. Yes, you are wrong again, but that's ok. When you brought this problem up with whirlpool, what did they say? You have failed to mention that in your bitching. No, once again, you obviously didn't read, because once again, it says right in my original reply to you (in the same paragraph even) that when I complained to them, they said, "they would document it to their engineering department." And, you are bithing in your website, that's all you do. It's a pretty sad life to be waiting for someone to sell you soemthing defective just so you can bitch and complain to them and put it up on your silly website. Sears did you a favor by replacing the part & coming out to your house to do it, free of charge. Sears wasn't obligated to do that. I don't have to wait, it happens all the time, as you would see if you could read. The customer service industry is that bad, and you pretend to be a shining example of it with your constant dirision and ridiculing of customers. And I told you once before, it only takes me minutes to add a page to my site as I keep all documentation from companies. The pathetic thing is that you keep coming back and pretending to dislike my site, yet you do keep coming back. And I didn't want that guy coming to my house to install a cap with 4 screws to my handle. As it was, I had to SHOW him how to do it because he was starting to do it wrong. |
| Subject: Re: Wow Date: Tue, 22 May 2001 13:02:10 -0500 From: "Sears Home-Central" searshomecentral@hotmail.com To: MADwand@MADwand.org The reason I asked you if you thought Sears manufactured the part is because you say, "They represented the part as their own," which is telling me that you couldn't grasp the concept that Sears just sells the part, that's it. When you purchase something, you are agreeing with the warranty that's associated with it, that's part of being a consumer. It was your fault for not calling around to see if any other place offered longer than a 90 day warranty. The only thing Sears can do concerning the defective part is contact whirlpool and tell them the same thing you did, and whirlpool will probably give the same response as they gave you which was that, "They would document it to their engineering department." In response to coming back to your site, If you would've read MY reply, you would've read that this is the 1st time in a LONG while that I went to your site. I find it amusing, how a grown man acts so much like a little baby. The only customers I ridicule are ones like yourself (and that's not on the job), who have nothing better to do than to constantly be looking for "defective" things. Defective things happen is life. That's a part of life. You can keep posting my replies back to you on your website, I really don't care. Have a nice day. :) |
| If this guy would make half an effort to read what I write instead of trying to ridicule it, he probably wouldn't come off looking so stupid and asinine. But then he wouldn't have anything to say either. |
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