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Motel 6 Stinks!
I recently visited your web page and read your Motel 6 postings with a sense of deja' vu. My girlfriend and I stayed at one in Indianapolis last winter, and had a most dissatisfying experience. After a long, rough flight, we just wanted to get to our room and relax. When we got to the room, it was very cold. We turned the heater on high, but after an hour, it became obvious the heater wasn't working. We called the desk and they said they'd put is in a different room, but we'd have to come get the key at the office (across the courtyard in freezing cold). After getting dressed and retrieving the key, we re-packed and moved all the luggage to the new room, and then made the return trip across the courtyard to return the key to the old room. Once settled in the new room (and changed out of street clothes), we learned the TV remote didn't work. Although this would ordinarily be considered a minor inconvenience, after the rough day the last thing we wanted to do was get up and do manual channel-surfing. We called the desk again, and they told us we'd have to come back over for a new remote. I explained we'd already been inconvenienced enough, and the clerk finally said they'd bring the new remote.
The next day while checking out, the clerk asked how everything was. I'd usually just lie and say it was fine, but the lack of preparation of both rooms and all the inconveniences were too much to lie about. I told the clerk about the problems. Not only did she not offer an apology, but she truly appeared to be totally unconcerned about it. Due to her attitude, I asked for the address for the corporate headquarters. She gave me an address for the regional office and I subsequently wrote them, but when the failed to respond after a month or so, I wrote again. I told them I was not onlyupset about the quality of their rooms, but now was even more upset by what appeared to be a corporate lack of customer service. I suspect it was my vow to persist until I received a response that prompted them to forward my letter to corporate headquarters. When I finally was contacted by a customer service rep, I did receive a response. They did voluntarily offer a refund for the room and a voucher for a free stay, with their apologies and a promise to have the regional office pay close attention to this motel. Although everything finally was satisfactorily resolved, I won't be staying there again.
I didn't want to sound like a whiner...I just found it interesting that others have had very similar experiences, and wanted to share mine with you.
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