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Motel 6 Stinks!
I would greatly appreciate it if you would publish my letter about Motel 6 on your website. Thank you.
Looking forward to a weekend getaway and a visit with our son, my wife and I checked into Motel 6 # 1185 at 8152 N. Black Canyon Hwy. in Phoenix, AZ the evening of September 18, 1998. After waiting while the understaffed front desk dealt with a constantly ringing phone and a backlog of six guests checking in, we checked into a ground floor room with a fuzzy TV. Being tired we went to bed at 10:00 p.m. and were in a deep sleep when at about midnight there was a loud knock on the door and a man loudly saying "I am a motel security guard sent by the front office and I need to see the ID of the young lady who rented the room". Before I could get out of bed and focus he repeated this several times. I should have realized there was a mistake when he said young lady as my wife and I are in our mid forties. Groggily, I asked twice why he needed to see ID and both times he restated he needed to see ID and our check in receipt but did not answer my question. Remembering the bounty hunters in Phoenix who shot the wrong people a while back, I asked to see his ID. He handed his security guard ID and driver's license through the crack in the door and very rudely said "I want those back". I returned his ID and handed him our check in receipt. He looked at it and said "Is it just you two in the room. No kids?" I said "Yes" and he replied "I guess that does it. They gave us the wrong room number." and then he left. We tried to go back to sleep and slept restlessly especially when awhile later we could hear above us very loudly "You are under arrest."
I woke up tired and extremely angry the next morning. At check out I asked to see the manager and relayed my experience and said that I would never stay in a Motel 6 agian. He gave a cursory apology and prceeded to explain that they had busted four drug dealers in the motel the previous night. He had three of them in the lobby the previous night and they told him that the other drug dealer was in the room my wife and I had rented. They did not check their records to confirm the identity of the guest in my room, they knocked on our door on the say of the drug dealers. My driver's license had been required at check in. It they had checked their records they could have avoided the whole incident. I replied that I appreciated the fact that they were trying to keep the motel drug free, but I couldn't understand why the security guard hadn't told me the reason for his interruption. The manager replied that by law the guard could not state the reason. He then told me "If you had any concerns last night you should have called the front desk. I replied that I was groggy and not thinking clearly at the time. I repeated that I was very upset over this. He shrugged it off and said "You just got caught in the middle. I can give you your money back or a certificate for a free night's stay". He then started talking nonstop, proudly telling me about his efforts to keep his motel free of drugs and writing me a certificate for a free night's stay before I could say I wanted my money back. Astounded at the lack of concern over disturbing peaceful guests, I just took the certificate and left with a vow never to stay at a Motel 6 again.
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